AI Software Firms Shift from Per-User to Work-Based Pricing Models
Major AI software vendors are abandoning per-seat licensing in favor of consumption-based pricing tied to work output. Salesforce now charges for "agentic work units," while Workday bills based on "units of work" completed. OpenAI CEO Sam Altman has signaled the industry will shift toward "selling tokens"—the computational units underlying AI processing—positioning artificial intelligence as a utility priced like electricity or water.